Coronavirus

 

 

 

COVID – 19

Following the latest developments on the Coronavirus, we wanted to communicate how we’re planning to continue to serve our valued customers throughout, and how we’re trying to do our bit to help limit the spread of the virus.

OPENING HOURS
Unless advice is issued otherwise, or the outbreak affects our staff directly, there will be no change to our opening hours.  We believe things should continue as normal as much as possible, and we’ll be here to support our retail and business customers.

CLEANLINESS
We will be strengthening our cleaning programme, and wiping down customer devices with anti-bacterial wipes and foam cleanser upon presentation at the counter.  Similarly, we will be wiping our credit card terminal and door handles regularly.  Finally, we will be installing a Hand Gel Sanatiser dispenser at the counter for customers who wish to clean their hands.

REMOTE SESSIONS
Where practical we’re promoting the use of Remote Support tools to try and repair our customers machines remotely, to negate the need to bring the device to store.  Please call to ask if this type of repair is possible if you experience a problem.

OVER 70’s & THOSE WITH HEALTH CONDITIONS
Following Government advice, if you’ve chosen to self-isolate and experience a problem with your device that requires workshop attention, we’re offering a free collect and return service.  We will call upon arrival so you can safely leave the device outside your door and in view to enable us to collect securely.  We will thoroughly clean your device as it leaves our workshop.

If you have had the need to Self-Isolate and don’t have anyone to call upon, please call 01584 875624 and we’ll do what we can to help – even if it’s just a loaf of bread and a bottle of milk that needs fetching for yourself or a neighbour, they don’t have to have been a customer, and for the avoidance of doubt, we want nothing in return.

Don’t struggle or go without, if you or someone you know needs help

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